Privacy notice
This notice explains how Harbour Vale LTD ("Harbour Vale", "we", "us") collects and uses personal data. We buy products from brand owners, manufacturers and authorised distributors, and sell them online through marketplaces such as Amazon and eBay. We take care to handle personal data lawfully, fairly and openly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- We collect only what we need to reply to enquiries, work with suppliers and brands, and fulfil marketplace orders.
- We do not sell your personal data, and we do not use it for advertising profiles.
- This website does not use cookies or analytics tools.
- You can ask us to see, correct or delete your data at any time by emailing hello@harbourvale.co.uk.
Contents
- Who we are
- What personal data we collect
- Where we get it from
- Who we share it with
- International transfers
- How long we keep it
- Security
- Cookies and this website
- Business outreach
- Your rights
- Complaints
- Changes to this notice
- Contact us
1. Who we are
Harbour Vale LTD is the "controller" of the personal data described in this notice, which means we decide why and how it is used.
Harbour Vale LTD
23 Rekendyke Mews, Laygate, South Shields, NE33 4JN, United Kingdom
Email: hello@harbourvale.co.uk
Phone: +44 7985 455513
2. What personal data we collect
The table shows each group of people we deal with, what we collect, why, and the legal basis under UK GDPR.
| Who | What we collect | Why we use it | Legal basis |
|---|---|---|---|
| Website visitors who contact us | Name, company or brand, email address, phone number (optional), enquiry topic and the message you write. | To read and reply to your enquiry and keep a record of it. | Legitimate interests (responding to business enquiries), or steps you ask us to take before entering a contract. |
| Brand owners, manufacturers, distributors and other suppliers | Contact names, job titles, business email and phone numbers, correspondence, authorisation letters, pricing and trade terms, invoices and payment details. | To agree, place and manage wholesale orders, prove authorisation and keep proper accounts. | Contract, legal obligation (accounting and tax records) and legitimate interests (running our business). |
| Customers who buy from us on marketplaces | Name, delivery address, order details and messages sent through the marketplace. Where Amazon fulfils the order (FBA), Amazon holds most of this data and we see only what it shares with us. | To complete and support orders, handle returns and complaints, and meet tax and marketplace rules. | Contract and legal obligation. |
| Website visitors (technical data) | Your IP address and basic request details, which are logged by our website host and font provider when your browser loads the site. | To deliver the website securely and reliably. | Legitimate interests (operating and securing the site). |
We do not knowingly collect data from children, and we do not collect special category data (such as health or political opinions). Please do not include such information in your messages.
We do not use automated decision-making or profiling that has legal or similarly significant effects on you.
3. Where we get it from
- From you, when you complete our contact form, email or call us, or deal with us as a supplier.
- From marketplaces such as Amazon and eBay, which pass us the limited order and buyer information we need to fulfil and support a sale. We may use this information only for those purposes and as the marketplace's rules allow.
- From public business sources, such as a brand's own website or business listings, when we contact a company about a possible trading relationship.
4. Who we share it with
We share personal data only where necessary, and we do not sell it. Our recipients include:
- Service providers acting for us (processors): Formspree, which delivers messages from our contact form to us; GitHub, which hosts this website; Google, which supplies the fonts used on this website; and our email provider.
- Marketplaces: Amazon and eBay, which operate under their own privacy notices as independent controllers of the data on their platforms.
- Logistics providers: couriers, freight forwarders and prep or fulfilment partners, if we use them to move or prepare stock.
- Professional advisers and payment providers: accountants, bookkeepers, lawyers, insurers, banks and payment services.
- Authorities: HMRC, Companies House, regulators, courts or the police where we are legally required to disclose information.
If we ever sell or restructure our business, personal data may be passed to the new owner, who must continue to protect it under this notice.
5. International transfers
Some of our providers, including Formspree, GitHub and Google, are based in or process data in the United States. Where personal data leaves the UK, we rely on a lawful safeguard, such as UK adequacy regulations (including the UK–US data bridge for certified companies) or the UK International Data Transfer Agreement or Addendum. You can contact us for more detail on the safeguards used.
6. How long we keep it
| Type of data | How long |
|---|---|
| Website enquiries | Up to 24 months after our last contact with you, unless a business relationship continues. |
| Supplier and brand records | For the length of the relationship, then generally up to 6 years for contract and accounting purposes. |
| Invoices, payment and tax records | At least 6 years, as required by UK tax and company law. |
| Marketplace order and customer service data | As long as needed to deal with the order and any returns or disputes, and up to 6 years where tax records require it. |
When data is no longer needed we delete it or anonymise it.
7. Security
We use appropriate technical and organisational measures to protect personal data, including secure connections (HTTPS) on this website, access controls on our accounts and devices, and only sharing data with providers that offer suitable security. No online service can be completely secure, so please avoid sending sensitive information such as full payment card details by email or through the contact form.
8. Cookies and this website
We do not set cookies on this website, and we do not use analytics, advertising or tracking tools. When you visit, your browser requests the page from GitHub and the fonts from Google, so those providers receive your IP address and browser details as part of delivering the content. If you use links to other sites, including our Amazon or eBay storefronts, those sites have their own privacy and cookie policies.
9. Business outreach
We may contact brand owners, manufacturers and distributors using business contact details that are publicly available, to ask whether they would like to work with us. Our messages will say who we are. You can tell us at any time that you do not want to be contacted, and we will stop and keep your details on a suppression list so that we do not contact you again. We do not send marketing emails to consumers.
10. Your rights
Under UK GDPR you have the right to:
- be told how your data is used, as set out in this notice;
- access a copy of the personal data we hold about you;
- have inaccurate data corrected or incomplete data completed;
- have your data erased in certain circumstances;
- restrict how we use your data in certain circumstances;
- receive your data in a portable format, where we use it by consent or contract;
- object to us using your data based on legitimate interests, and to any direct marketing; and
- withdraw consent at any time where we rely on it.
To use any of these rights, email hello@harbourvale.co.uk. We may ask you to confirm your identity. We will reply within one month, and we do not normally charge a fee. Some rights have exceptions, for example where we must keep records by law.
11. Complaints
We would like the chance to put things right, so please contact us first. You also have the right to complain to the UK data protection regulator, the Information Commissioner's Office (ICO):
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint
12. Changes to this notice
We will update this notice when our activities change, for example if we open an online store selling directly to customers or start using new service providers. The date at the top shows when it was last changed.
13. Contact us
For any question about this notice or your personal data, email hello@harbourvale.co.uk or write to Harbour Vale LTD, 23 Rekendyke Mews, Laygate, South Shields, NE33 4JN.